Quality Master Class: Latest trends in quality performance management !


New trends in value creation ...

ISO 9001 is the reference standard for quality management. In September 2015, it was completely reviewed and now the standard is aligned with ISO’s High Level Structure (HLS) for Management System Standards, allowing for better integration within an organisation’s overall management processes.

This three day master class session aims at providing the necessary knowledge and guidance on the interpretation of the most important new elements. International top experts show you the way to success.

Are you a professional in QMS and other management systems? Then this Masterclass is important for you.


Reasons to attend this seminar

In this seminar you will:

  • Implement key trends in Quality Management

  • Learn how these trends and changes affect your organization

  • Get knowledge first hand from international experts who are at the source of the new ISO 9001:2015 and who will guide you how to interpret all these new elements in a pragmatic manner into your QMS and during audits

After this seminar you will:

  • be able to interpret the new trends and elements of the ISO 9001 to your business as a real expert

  • better understand those important items that have an impact on your organisation

  • share visions with other experts and receive feedback for further reflection towards sustainable value creation



This master class will be led by an international expert who wasclosely involved in the development of the new ISO 9001:2015. The following key topics will be covered:

  • Impact of the new ISO 9001:2015 and other related management standards on your organization: ISO/TS 9002:2016, ISO 9004:2018, ISO 14001:2015, ISO 45001:2017, ISO 26000:2010, ISO 31000:2017, ISO 20400:2017, ISO 37001:2016

  • Achieving customer satisfaction and stakeholder value (ISO 10002, ISO 10004, ISO 10005)

  • The role of the high-level structure for optimal integration of management systems in a sustainability context

  • The need for innovation in your business (ISO 56002:2019)

  • Impact on internal and external (integrated) auditing and certification (ISO 19011:2018)

Day 1 – The role of the quality management system in driving sustainability initiatives

  • ISO 9001:2015 as a starting point
  • Healthy implementation of ISO 9001 – more than just ‘compliance’
  • The quality management system as a basis to integrate other sustainability components including:
  • Environmental management - ISO 14001
  • Occupational Health & Safety - ISO 45001
  • Social responsibility - ISO 26000 and others
  • Risk management - ISO 31000
  • Anti-bribery management - ISO 37001
  • Compliance Management - ISO 19600
  • Latest standards on consumer-related quality issues (ISO 10001, 10002, 10003 and 10004)

Day 2 – The new ISO 9004 – moving beyond conformance to organizational performance

  • Overview of the new ISO 9004:2018 ‘Quality of an organization -guidance to achieve sustained success’ and the quality management principles.
  • Interactive clause-by-clause discussion of the new ISO 9004 guidance standard (NOTE: Each participant will develop a pilot organizational maturity profile for their organization using the ISO 9004 self-assessment tool)
  • Discussion of other business excellence models and their synergies with ISO 9001:2015 and ISO 9004:2018
  • Intelligent use of other quality tools

Day 3 – Latest trends in management system auditing

  • Evolution of management system auditing
  • Risk-based approach to auditing and use of modern technologies
  • Update on changes introduced in the new ISO 19011:2018 auditing guidance standard
  • Credibility of third-party management system certification
  • Looking to the future - Challenges and opportunities


Target Audience

  • Management representatives of ISO 9001 certified companies
  • Professionals in QMS and other Management Systems, involved in implementing and improving ISO 9001 and integration with other management standards
  • Consultants, internal and external auditors of certification bodies and accreditation bodies

Meet the trainer

Prof. Nigel H. Croft is recognized as the world's foremost expert in quality management and conformity assessment of management systems. He has been actively involved in Quality Management since 1974, and was Chairman of the ISO Technical Subcommittee TC176/SC2 (responsible for ISO 9001 and ISO 9004) from 2010 till end 2018.

NBN Learning Solutions

NBN Learning Solutions assists organisations in understanding and applying standards. NBN Learning Solutions is part of NBN (Bureau for Standardisation). It organises open trainings as well as in-company training on management standards. NBN is the single point of contact in Belgium for anyone wishing to develop or buy standards, or to follow training in applying management standards.


Specific terms and conditions

Click here for the Specific terms and conditions of NBN Learning Solutions.