Set the standards for European Services Provision: attend the NBN Services Measurement Expert Session

The services sector is responsible for nearly 70% of the Belgian GDP. Yet, there are very few official standards in place that govern this important area of our economy. In absence of a general framework, many organizations have felt compelled to create their own sets of rules. In order to level the playing field, unified European standards for the provision of services are being established.

Register now.

Why a European standard?

This European standard will simplify the access to the European Single Market. It helps your sector to reduce conflicts related to performance issues, increase transparency and productivity, and improve confidence in business relations.

Become an NBN expert

The NBN is responsible for the creation of the new standard in Belgium. We are currently looking for professionals to help us shape this new standard. 
The benefits of being an Expert?
  • Benefit from the opportunity to influence the development of the European services standards.
  • Gain an early understanding of upcoming changes within your sector.
  • Hold a unique strategic position compared to the competition.
  • Generate extra credibility among your stakeholders and customers with your expertise and knowledge.
  • Get the chance to network on a European and national level with peers.

Services Measurement Expert Session

Do you want to influence this standard?

NBN invites you to its Services Measurement Expert Session to discuss the goals of this new standard, the timeline of the panels, your possible role in them and the broad added value.


15:00Welcome & introduction
Ellen Bartholomeeusen
Communication & Marketing Manager @ NBN
Introduction to standardisation:
  • What are standards?
  • Why are we here today?
  • How are standards developed?
  • What is the added value of standards? 
  • How can you participate?
  • Why participate?
Iris Provoost
Business Developer @ NBN
Background to the committee's work
  • Mandate from the European Commission
Iris Provoost

European Working Group: Performance Measurement Management

  • The benefits of this European standard for the sector
Jos Duchamps
Managing Director @ PROCOS Group &
Convenor of the European Working Group 
National committee: Provision of services
  • How your organization can influence the standardisation process
Carlo Schupp 
Chairman & co-owner @ miaa Guard &
Expert in the national committee
17:15Let's start the debate about current Performance Measurement Systems 
Next actions
Iris Provoost
18:00Conclusions and closure of the meetingIris Provoost


When and where?

The Services Measurement Expert Session takes place on Thursday, 19 April 2018, from 15:00 till 18:00 at the

NBN offices, Rue Joseph II 40, 1000 Brussels.

The info session is free of charge and will be followed by a networking drink.


Register now.