Standard NBN EN ISO 19011:2002
Guidelines for quality and/or environmental management systems auditing (ISO 19011:2002)
03.120.10 Quality management and quality assurance 13.020.10 Environmental management
ISO 19011:2002 provides guidance on the principles of auditing, managing audit programmes, conducting quality management system audits and environmental management system audits, as well as guidance on the competence of quality and environmental management system auditors. It is applicable to all organizations needing to conduct internal or external audits of quality and/or environmental management systems or to manage an audit programme. The application of ISO 19011 to other types of audits is possible in principle provided that special consideration is paid to identifying the competence needed by the audit team members in such cases.