NBN ISO 10004:2018

Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2018)

ACTIVE

About this standard

Languages
English, French and Dutch
Type
NBN
Standards committee
NBN/I176
Status
ACTIVE
Publication date
30 October 2018
Replaces
NBN ISO 10004:2014, NBN ISO 10004 NL:2014
ICS Code
03.120.10 (Quality management and quality assurance)
Withdrawn Date

About this training

Summary

This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.

This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.

NOTE Throughout this document, the terms " product" and " service" refer to the outputs of an organization that are intended for, or required by, a customer.