Standards: the guiding principle for your quality management
Quality management is an important process to ensure the continuous quality of your services or products. How do you get started? The following standards will help you on your way:
Quality management systems - Requirements (ISO 9001:2015)
Quality management systems - Fundamentals and vocabulary (ISO 9000:2015)
Quality management systems - Guidelines for the application of ISO 9001:2015 (ISO/TS 9002:2016)
Quality management - Quality of an organization - Guidance to achieve sustained success (ISO 9004:2018)
Training
Do you want to learn more about quality management? Follow a course:
Our quality management experts have put together a unique online learning package for those who want to master the basics of ISO 9001. You’ll learn what the standard means and what benefits it brings to your organisation.
After a general introduction to quality and quality management, you’ll take your first steps in ISO 9001. We delve deeper into the seven quality principles and systematically go through each chapter of the ISO 9001 standard. You will get inspired by testimonials from organisations that apply ISO 9001 and get the chance to engage in self-reflection and solve exercises. Per chapter you will have the opportunity to learn more about the topic on the basis of additional literature available in our learning platform.
Language: French
You can start immediately after registration!
After a general introduction to quality and quality management, you’ll take your first steps in ISO 9001. We delve deeper into the seven quality principles and systematically go through each chapter of the ISO 9001 standard. You will get inspired by testimonials from organisations that apply ISO 9001 and get the chance to engage in self-reflection and solve exercises. Per chapter you will have the opportunity to learn more about the topic on the basis of additional literature available in our learning platform.
Language: French
You can start immediately after registration!
EUR 250.00 (excl. VAT)
Move your mouse over this card to see more information
Our quality management experts have put together a unique online learning package for those who want to master the basics of ISO 9001. You’ll learn what the standard means and what benefits it brings to your organisation.
We delve deeper into the seven quality principles and systematically go through each chapter of the ISO 9001 standard.
You will get inspired by testimonials from organisations that apply ISO 9001 and get the chance to engage in self-reflection and solve exercises. Per chapter you will have the opportunity to learn more about the topic on the basis of additional literature available in our learning platform.
Language: Dutch
You can start immediately after registration!
We delve deeper into the seven quality principles and systematically go through each chapter of the ISO 9001 standard.
You will get inspired by testimonials from organisations that apply ISO 9001 and get the chance to engage in self-reflection and solve exercises. Per chapter you will have the opportunity to learn more about the topic on the basis of additional literature available in our learning platform.
Language: Dutch
You can start immediately after registration!
EUR 250.00 (excl. VAT)
Move your mouse over this card to see more information
NBN has developed a unique programme to teach all about this internationally recognised management standard.
The ISO 9001 Master Track consists of four parts:
- an introduction to ISO 9001 in the form of an e-learning course,
- two in-depth classroom sessions (how to apply within a professional context & carry out a quality audit), and
- a final test with a classroom presentation.
The icing on the cake: when you pass the exam and final test, you will get the title of ISO 9001 Certified Master.
Language: Dutch
Dates:
- e-learning: free of choice
- 21/01/2022: Expert training
- 04/02/2022: Audit training
- 11/02/2022: 1-on-1 coaching
- 25/02/2022: exam (morning) and presentation (afternoon)
Place: NBN offices, rue Joseph II 40/box 6, 1000 Brussels
The ISO 9001 Master Track consists of four parts:
- an introduction to ISO 9001 in the form of an e-learning course,
- two in-depth classroom sessions (how to apply within a professional context & carry out a quality audit), and
- a final test with a classroom presentation.
The icing on the cake: when you pass the exam and final test, you will get the title of ISO 9001 Certified Master.
Language: Dutch
Dates:
- e-learning: free of choice
- 21/01/2022: Expert training
- 04/02/2022: Audit training
- 11/02/2022: 1-on-1 coaching
- 25/02/2022: exam (morning) and presentation (afternoon)
Place: NBN offices, rue Joseph II 40/box 6, 1000 Brussels
EUR 2250.00 (excl. VAT)
Move your mouse over this card to see more information
NBN has developed a unique programme to teach all about this internationally recognised management standard.
The ISO 9001 Master Track consists of four parts:
- an introduction to ISO 9001 in the form of an e-learning course,
- two in-depth classroom sessions (how to apply within a professional context & carry out a quality audit), and
- a final test with a classroom presentation.
The icing on the cake: when you pass the exam and final test, you will get the title of ISO 9001 Certified Master.
Language: French
Dates:
- e-learning: free of choice
- 18/02/2022: Expert training
- 08/03/2022: Audit training
- 15/03/2022: 1-on-1 coaching
- 22/03/2022: exam (morning) and presentation (afternoon)
Place: NBN offices, rue Joseph II 40/box 6, 1000 Brussels
The ISO 9001 Master Track consists of four parts:
- an introduction to ISO 9001 in the form of an e-learning course,
- two in-depth classroom sessions (how to apply within a professional context & carry out a quality audit), and
- a final test with a classroom presentation.
The icing on the cake: when you pass the exam and final test, you will get the title of ISO 9001 Certified Master.
Language: French
Dates:
- e-learning: free of choice
- 18/02/2022: Expert training
- 08/03/2022: Audit training
- 15/03/2022: 1-on-1 coaching
- 22/03/2022: exam (morning) and presentation (afternoon)
Place: NBN offices, rue Joseph II 40/box 6, 1000 Brussels
EUR 2250.00 (excl. VAT)
Move your mouse over this card to see more information
NBN has developed a unique programme to teach all about this internationally recognised management standard.
The ISO 9001 Master Track consists of four parts:
- an introduction to ISO 9001 in the form of an e-learning course,
- two in-depth classroom sessions (how to apply within a professional context & carry out a quality audit), and
- a final test with a classroom presentation.
The icing on the cake: when you pass the exam and final test, you will get the title of ISO 9001 Certified Master.
Language: Dutch
Dates:
- e-learning: free of choice
- 22/04/2022: Expert training
- 29/04/2022: Audit training
- 13/05/2022: 1-on-1 coaching
- 03/06/2022: exam (morning) and presentation (afternoon)
Place: NBN offices, rue Joseph II 40/box 6, 1000 Brussels
The ISO 9001 Master Track consists of four parts:
- an introduction to ISO 9001 in the form of an e-learning course,
- two in-depth classroom sessions (how to apply within a professional context & carry out a quality audit), and
- a final test with a classroom presentation.
The icing on the cake: when you pass the exam and final test, you will get the title of ISO 9001 Certified Master.
Language: Dutch
Dates:
- e-learning: free of choice
- 22/04/2022: Expert training
- 29/04/2022: Audit training
- 13/05/2022: 1-on-1 coaching
- 03/06/2022: exam (morning) and presentation (afternoon)
Place: NBN offices, rue Joseph II 40/box 6, 1000 Brussels
EUR 2250.00 (excl. VAT)
Move your mouse over this card to see more information
Audit management systems and risk management
You have a good basic understanding? Then take it a step further by auditing your management systems and launching risk management. You do that with:
Guidelines for auditing management systems (ISO 19011:2018)
Risk management - Guidelines (ISO 31000:2018)
Customer satisfaction
Being proud of your products or services: that's why you deliver quality. What do your customers think about it and how do you keep them happy? Follow the guidelines:
Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations (ISO 10001:2018)
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2018)
Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations (ISO 10003:2018)
Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2018)
Also find out about the quality standards with a specific approach:
Quality management - Guidelines for quality plans
Quality management - Guidelines for quality management in projects
Quality management - Guidelines for configuration management (ISO 10007:2017)
Guidelines for quality management system documentation (ISO/TR 10013:2001)
Quality management - Guidance for people engagement (ISO 10018:2020)