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NBN ISO 10002:2014

Management de la qualité - Satisfaction des clients - Lignes directrices pour le traitement des réclamations dans les organismes (ISO 10002:2004)

WITHDRAWN

About this standard

Languages
English and French
Type
NBN
Standards committee
NBN/I176
Status
WITHDRAWN
Publication date
20 June 2014
Replaced by
NBN ISO 10002:2014
ICS Code
03.120.10 (Management et assurance de la qualité)
Withdrawn Date

About this training