Terms, conditions & privacy

General

The use of this website is governed by certain general conditions, which are described below. By accessing this website, you are understood to have accepted these general conditions of use. If you do not agree with these conditions, you should not use this website. The website is designed to guide you through your search for information about the various services offered by NBN. All information and materials provided on the website www.nbn.be are for general information.

The information is not intended to cover specific or personal situations, and cannot therefore be considered to constitute legal, professional or personal advice for the user.

NBN accepts no liability for direct or indirect damage caused as a result of referring to or using its website or the information available on websites to which the website refers.

Content and availability of the website

NBN has taken great care to ensure that the information provided is complete, correct, exhaustive and up to date. Despite these efforts, there may still be errors in the information that is made available to you. If the information provided on or via the website contains errors, or if certain information is unavailable to you on or via the website, NBN will do its utmost to rectify the situation as quickly as possible.

The website www.nbn.be may contain links to websites that are not administered by NBN. NBN only offers these links for user convenience. NBN can therefore in no way be held responsible for the content of these websites.

Copyright

NBN retains all intellectual property rights over the website www.nbn.be. Some software applications and graphics that can be accessed on or via the website are supplied by third parties and may be protected by copyright, which means that use and reproduction of these items are restricted and require prior permission from the copyright owner.

All intellectual property rights (including copyright, patent rights, brand rights, trademark rights, database rights and model rights) related to information available on or via this website (including all texts, logos, images, sounds and software) are the property of NBN or have been included with permission from the right-holder.

Copying any part of this website and/or the brands (logotypes) displayed on this website is strictly prohibited without prior permission from NBN. It is also prohibited to modify any part of this website or to include it in any other work, paper document, electronic document, weblog, forum or another website, or to place links to this website, without prior permission from NBN. NBN reserves the right to modify this disclaimer.

NBN Cookie Policy (version 1/5/2018)

This website uses cookies of various types. Please see below for a definition of these categories. 
  • Essential functionality cookies to keep the website functioning properly.
  • Analytic and performance cookies, which the NBN uses to track how the website is used.
  • Social networking cookies to share the content of our website via social media.
  • Other cookies, which, though not under the above categories, may be used to analyse how our website is used.
  • The NBN uses third party ad server cookies, through which you may see targeted advertising based on information such as your gender, age and/or area location. The NBN does not keep personal data.
  • Other cookies, which, though not under the above categories, may be used to analyse your use of the website.
To what does this cookie policy relate?
 
This cookie policy relates to all “NBN online services”, i.e. all websites, (mobile) applications and internet services that are offered by the NBN and give access to NBN content.
 
Who manages this cookie policy?
 
The NBN, Bureau for Standardisation, headquartered at Jozef II-straat 40 Post Box 6, 1000 Brussels.
 
Are the conditions subject to change?
 
The NBN may change its privacy statement or cookie policy at any time. It may do so, for example, as the result of a change in its services or a change in the prevailing law.
 
How do you disable or manage cookies when using NBN online services?
 
Via NBN online services
 
For some of its online services, the NBN gives you the option to set preferences for each cookie type. Do this by checking the buttons in the ‘Cookie settings’ menu. To save the new settings, click the green 'Save' button. The new cookie settings will apply the next time you visit the NBN online service page. 
 
Through your browser
You can refuse or manage cookies in your browser settings. You can also delete all cookies that have already been installed from your mobile device or computer.
 
For information on how to refuse cookies on the most common browsers, refer to the following website: http://www.aboutcookies.org/. For more detailed information on browser type, follow these links: Internet Explorer, Mozilla Firefox, Chrome, Safari.
 
 
 

NBN privacy statement (version 1/5/2018)

This website is hosted by the NBN, Bureau of Standardisation, headquartered at Jozef II-straat 40, Post Box 6, 1000 Brussels. Please contact us at this address with any questions or comments you may have about our website. 
 
To what does this privacy policy relate?
 
This privacy policy relates to all “NBN services”. These include:
  • the “NBN online services”, i.e. all websites, (mobile) applications and internet services that are offered by the NBN and give access to NBN content;
  • any other NBN service with which you come in contact, such as participation in standardisation commissions, events, training courses, meetings, etc.
Groups to which this privacy policy applies
 
Experts
 
We use the data we keep on experts to enrol them in technical committees and NBN, ISO and CEN working groups, as well as their industry operators. If they so wish, experts can authorise us to use their data to:
  • publish their expert profile on the NBN website;
  • update them on the latest standards;
  • notify them of training courses and events in their areas of interest;
  • inform them of new areas of standardisation.
They may also, if they wish, provide more detailed personal information to help us improve our services.
 
Buyers of individual standards through the NBN e-shop
 
Buyers of individual standards via our webshop may, if they wish, authorise us to use their data to:
  • update them on the latest standards;
  • notify them of training courses and events in their areas of interest;
  • inform them of new areas of standardisation.
They may also, if they wish, provide more detailed personal information to help us improve our services.
 
NBN Academy trainees
 
Trainees at the NBN Academy may, if they wish, authorise us to use their data to:
  • update them on the latest standards;
  • notify them of training courses and events in their areas of interest;
  • inform them of new areas of standardisation.
They may also, if they wish, provide more detailed personal information to help us improve our services.
 
Users of myNBN
 
Users of myNBN may, if they wish, authorise us to use their data to:
  • update them on the latest standards;
  • notify them of training courses and events in their area of interest;
  • inform them of new areas of standardisation.
They may also, if they wish, provide more detailed personal information to help us improve our services.
 
Participants at NBN events
 
Participants at NBN events may, if they wish, authorise us to use their data to:
  • update them on the latest standards;
  • notify them of training courses and events in their areas of interest;
  • inform them of new areas of standardisation.
They may also, if they wish, provide more detailed personal information to help us improve our services.
 
Who manages this privacy policy?
 
The NBN, Bureau of Standardisation, headquartered at Jozef II-straat 40, Post Box 6, 1000 Brussels. In these conditions the term "we" refers to "the NBN". 
 
Are the conditions subject to change?
 
The NBN may change its privacy statement or cookie policy at any time, for example, as the result of a change in its services or a change in the prevailing law.
 
Why does the NBN collect your personal data?
 
The NBN collects personal data to improve the services it provides for its users. We think it is important that our clients be offered the right content. This is why we would like to get to know you better. With a few personal details, we can tailor our services to suit your needs wherever possible. We can also use your personal details to get in touch with you. 
 
How does the NBN collect your personal data?
 
The personal data you share with us
 
To access some of the NBN online services, you are required to create an NBN account. When you do this, we may request a few personal details from you, such as your email address, name, date of birth, gender, postal address, postcode, industry or other business information. We store these details in your NBN profile. 
We also collect your personal data when you email us with your questions, comments or complaints about our services, for example, or when you subscribe online to an NBN activity, such as a standardisation committee, training course or event.
 
The personal data we gather based on your use of NBN online services
 
We gather data on the NBN online services you use and how you use them, for example, when you visit one of our websites, read our newsletter or consult a standard. This allows us to adapt the NBN online services to suit your needs and interests and gain a better understanding of how our customers use our services.
 
In the process, we use two kinds of information:
  • Log data, such as IP address, pages opened, mouse clicks, the date and time of your visit, the browser you use, and so on. These data allow us to recognise you and tell us something about the way you use our services, such as the articles you have read, the sound clips you listened to or the videos you have watched, and whether you read, listened or watched to the end.
  • Device data, such as the IP address, brand, type and operating system of your device and so on. These data give us a rough indication of your location, which can be useful when providing certain services.
In the process, the NBN makes use of cookies and other, similar technologies. For more information on this subject, see the NBN cookie policy.
 
The personal data we obtain from third parties
 
When you log onto the NBN's online services through an account you hold with a social networking site or make use of the network functions available through our online services, you give the social networking site permission to share several clearly defined personal data.
 
By default, these are your basic profile details on the social networking site (name, email address, date of birth, postcode, gender), which we add to your NBN profile if we do not already have them. They may also include certain data relating to your behaviour on the social networking site, such as likes. We can only use the data you share publicly on the social networking site and only if your personal settings on the social networking site allow us to do so. If you do not want this information to be shared, we recommend that you change your settings on the social networking site.
 
We may also collect personal information from other reliable online or offline information providers. The NBN will only do this if the third party has collected the data in a lawful manner and shared them with us in a lawful manner. If necessary, the NBN will ask you explicitly for permission to use these data.
 
Other sources
 
NBN online services are provided a dynamic and innovative environment. This means that we are constantly looking for better ways to provide custom services. This may imply that we introduce new applications and collect and/or use your data in another way. We will always communicate to you about this as transparently as possible in this privacy policy.
 
For what purpose do we use the personal data we collect?
 
To provide services
 
We generally use personal data to provide and maintain NBN services. We may use them to notify you of a change, for example, or give notice of planned maintenance to NBN online services, or to process your feedback on our services in the correct manner. 
 
For your convenience
 
When you use NBN online services through your NBN profile, we apply technology that recognises you as a registered user and grants you immediate access to the service in question. This means that you don't have to enter your login credentials every time you visit this (these) NBN online service(s) or wish to participate in interactive features available on NBN online services, such as competitions. In the case of some NBN online services, this technology can also remember exactly where you stopped watching and/or listening to NBN content. 
 
To improve our services
 
We use personal data to gain insight into which NBN services and NBN content is of interest and use to our users. If we know what you, the user, are reading, watching and using, we can adapt our content dynamically and make our services more relevant. In this case, we may also invite you to participate in an online survey. This allows us to improve NBN services and content on a continual basis and develop new services. And it allows us to keep our products and services as relevant as possible to our users. 
 
To personalise NBN online services
 
The NBN aims to make NBN online services as relevant as possible for every user. If we use data that tell us something about where we think a user's interests lie, we can make NBN services more personal. For example, this would allow the NBN to recommend content to suit your personal profile.
 
To update you about the NBN's products and services
 
The NBN may use contact details and any other data it collects to notify you of events, promotions, new services, and so on. We will only do this if we have your permission beforehand. You can always indicate that you no longer wish the NBN to contact you about these matters. Do so by following the ‘unsubscribe link’ at the bottom of the email or via your personal profile page.
 
Do we give your data to third parties?
 
Unless you give us your permission to do so or we are obliged to do so by law, we will not give, sell or otherwise disclose your data to third parties. In some cases, however, third parties will have access to the data we have collected on you.
 
NBN suppliers
 
In providing our NBN services, we rely on a number of independent companies or service providers to handle the provision of some IT services in order to process payment transactions through our services, to conduct surveys, etc. It is possible that, when working on behalf of the NBN, these companies may gain access to certain data and information. The NBN permits this only when it is necessary for their work and requires from these companies the necessary guarantees related to access and use of this data and information.
 
Social media
 
Some NBN online services contain social media “buttons” for social networks such as LinkedIn, Facebook, Twitter, Instagram, etc. They allow you to share information on these platforms. The buttons are created and managed by the social networks themselves. The NBN has no control over the applications these companies make with the buttons. We recommend that you read the terms of use and the privacy policy on these social networking sites. The present privacy policy relates solely to the use of data collected by the NBN.
 
Authorities
 
In some situations, we will be obliged to disclose data or share it with the authorities. We may have to do this to comply with the law or a court order, for example, to detect or tackle fraud or security issues or protect the rights of the NBN.
 
Aggregate or anonymised information
 
For economic or social analyses, for example, the NBN may share aggregated or anonymised data with third parties. The NBN will take steps to ensure that third parties and/or the NBN are unable to identify you, directly or indirectly.
 
How do you manage or delete your data?
 
You may view the personal data related to you that the NBN stores at any time. You may also correct or delete any data that you find to be inaccurate or incomplete. You may also alter or delete certain personal details in your personal profile if you have one. In the other cases, you may always contact the NBN. If you wish to exercise your rights, we ask that you be as specific as you can to enable us to handle your request correctly. We should also point out that the identity of anyone who wishes to exercise their privacy rights must be verified to prevent those rights from being exercised by someone else.
 
You also have the right to object to the use of your data for direct marketing purposes. In this respect, please refer to the answer to question 3.
 
How are your data secured?
 
The NBN considers it important that your data be processed securely. For this reason, we use several security measures and technologies to give your data adequate protection against unauthorised access, use, loss or publication. The NBN also conducts regular audits of these security measures. Unfortunately, the exchange of information over the internet is never 100% secure. Although we do everything in our power to ensure the
security of your data, we cannot offer any absolute guarantees. 
 
Data protection officer
 
To ensure compliance with the GDPR, the NPD, as a government body, has appointed a data protection officer. If you have any questions about the NBN privacy policy, please feel free to contact our data protection officer at privacy@nbn.be
 
Privacy statement updates
 
The NBN will, in some cases, change this privacy statement to reflect altered services, customer feedback or amendments to privacy laws.

NBN Terms and conditions of sales

Please consult here the NBN terms and conditions of sales.