NBN - ISO 9001: the international guideline for quality management

Choose quality, choose ISO 9001

ISO 9001 is the international standard for quality management. It’s also the showpiece of the standardisation world. This quality standard gathers all best practices regarding transparency, reliability and quality for your organisation. By choosing ISO 9001, you’re committing to high-quality service that meets the needs and desires of your customers, now and in the future.

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This is how it works: plan, execute, monitor, adjust

ISO 9001 is designed to increase your organisation’s quality awareness through a four-step cycle: plan, execute, monitor and adjust. This is how you ensure continuous quality improvement within your company.

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And you will see ... your Organisation grows!

And you will see ... your Organisation grows!

ISO 9001 offers other advantages too, by the way. We list the top nine benefits for you below:

Higher sales: You constantly respond to the needs of your customers and increase their satisfaction. This is how you put them first. Result: you ensure customer loyalty, attract new customers and increase your turnover.

Demonstrable quality: With the ISO 9001 quality management system, you show your customers and other stakeholders that you provide reliable products or services.

Lower costs: Thanks to the four-step cycle, you reduce the likelihood of errors. Your organisation also works more efficiently, reducing the time and resources you need to invest in it.

Greater flexibility: You put a strong focus on risks and opportunities. This allows you to respond optimally to changes in the market and within your organisation. Thanks to this high adaptability, you stay one step ahead of the competition.

New markets: Does your organisation operate internationally? Then ISO 9001 is an important tool for bringing in new customers.

Greater customer satisfaction: You don't just say you’re customer-centric, you show you are. You do this by meeting, or even exceeding, your customers’ expectations and needs.

Better overview: You evaluate your entire organisation. This gives you a strong foundation for your business goals and for uncovering new opportunities.

Tailored to each organisation: You can use ISO 9001 for any type of organisation, whether small or large, private or public, NGO, college, hospital, etc.

Strong commitment: You actively involve your own employees in the quality management system. This gives them more responsibility and trust, leading to higher productivity and satisfaction in the workplace.

Next level customer satisfaction

The most successful organisations excel in their customer focus. So it makes sense to actively work to please your customers!

ISO 9001 provides a number of basic requirements for customer satisfaction. The most important is customer-oriented work and how it’s monitored. Because a satisfied customer is the basic prerequisite for the success of your organisation.

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Go for ISO 9001 certification

Have you successfully implemented the international quality management system in your organisation? That deserves a certificate! Find out how to obtain it on our certification page Mark up: a .

Being well prepared greatly increases your chances of success. So prepare for certification with our training courses.

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"At Sioen Coating - our largest division - we launched the ISO 9001 quality management system at the request of our customers. In the meantime, it also became a real management tool. As a future-oriented Organisation , we actively think about internal and external risks, play up our strengths well and address our weaknesses purposefully. ISO 9001 sets the lines in this regard. Over the years, the standard has become a worldwide reference for companies that want to excel, just like Sioen."

by Guy Rigolle,
Quality Manager Coating Division at textile giant Sioen

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Getting started with ISO 9001

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Want to know how to implement ISO 9001? Then follow the online basic training or the Master Track. The online basic training consists of an interactive learning platform about ISO 9001. This allows you to quickly learn the basics about quality management, customer satisfaction and the international standard using theory, examples, videos and exercises.

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Want to expand your expertise on quality management? Then follow our Master Track. This course consists of four parts: an introduction to ISO 9001, two classroom-based sessions, and a final test with a presentation.

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