ISO 9001 - Quality Management

Learn about the leading quality management standard and discover the benefits for your organisation. Improve customer satisfaction, increase efficiency and continue to gain a competitive advantage with ISO 9001.
quality management with ISO 9001

What is ISO 9001

ISO 9001 is an international standard for quality management. It provides a framework for organisations to implement processes that ensure products and services meet customer requirements and relevant regulations. The ISO 9001 standard is designed to raise quality awareness at your organisation through a four-step cycle: plan, implement, control and adjust. This is how you ensure continuous quality improvement.

NBN EN ISO 9001:2015

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Quality management - Requirements

Benefits of ISO 9001

Higher sales

You constantly respond to the needs of your customers and increase their satisfaction. That's how you put them first. The result: you ensure customer loyalty, attract new customers and increase your sales.

Demonstrable quality

The ISO 9001 quality management system, allows you to show your customers and other stakeholders that you provide high-quality, reliable products or services.

Lower costs

The four-step cycle reduces the likelihood of errors. Your organisation also works more efficiently, reducing the time and resources you need to invest in it.

Greater flexibility

You focus strongly on risks and opportunities. This allows you to respond optimally to changes in the market and your organisation. Thanks to this strong adaptability, you stay one step ahead of the competition.

New markets

Does your organisation operate internationally? If so, ISO 9001 is an important tool to bring in new customers.

More customer satisfaction

You don't just say you're customer-centric, you embody it. By meeting customer expectations and needs, and even exceeding them.

Tailored to each organisation

You can use ISO 9001 for any type of organisation: small or large, private or public, NGO, college, hospital, etc.

Strong commitment

You actively involve your own employees in the quality management system. This gives them more responsibility and trust, leading to higher productivity, better decision-making and greater satisfaction in the workplace.
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"At Sioen Coating - our largest division - we launched the ISO 9001 quality management system at our customers' request. In the meantime, it has also become a real management tool. As a future-oriented organisation, we actively think about internal and external risks, play up our strengths and address our weaknesses purposefully. ISO 9001 sets the guidelines in this regard. Over the years, the standard has become a worldwide reference for companies that want to excel, just like Sioen."
Guy Rigolle
Quality Manager, Sioen Coating branch of Sioen Industries

ISO 9001 certification

Do you want to have the correct implementation of standard ISO 9001 determined by an independent body? That's called certification. It's written proof that you meet all the requirements of the ISO 9001 standard.

Please note that although ISO and NBN facilitate the development of these standards, these organisations are not involved in their certification.

Do you want to find out more about certification, which institutions certify and how to prepare your organisation for certification? Learn more on our certification page or in our white paper on certification.

Download the certification white paper

Collaborate on ISO 9001

In the Quality Management Standards Committee, different organisations and institutions work together to reach agreements on various aspects of quality management. Do you want to know how you or your organisation can participate in this committee? Find out how you and your organisation can help shape the next version of ISO 9001, the standard for quality management worldwide.

Learn more about the Quality Management Standards Committee

Frequently asked questions about ISO 9001

Interesting events & trainings

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Quality Management

Master Track ISO 9001 - Dutch Language

01/04/2025 - 27/05/2025
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Brussels
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Dutch
Follow the ISO 9001 Master Track and become a specialist in this international quality standard.
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Quality Management

Master Track ISO 9001 - French Language

14/04/2025 - 02/06/2025
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Hôtel Les 3 Clés, Chaussée de Namur, 17 B-5030 Gembloux
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French
Follow the ISO 9001 Master Track and become a specialist in this international quality standard.
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Quality management

E-learning ISO 9001 - English

Continuous
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Online
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English
If you want to master the basics of ISO 9001, this is the perfect course for you.
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Relevant articles

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