In order to objectively demonstrate the quality of what we do within the municipality, we decided to adopt the ISO 9001 quality management system. In 2000, we received this ISO certificate for the first time. Thanks to the quality system, we eliminate inefficiencies in our operations much faster. Actually, it’s a very human story. It is not the system that comes first, but our way of working vis-à-vis our inhabitants. And our employees who, thanks to the system, know what they are doing. A project like this needs to be embraced throughout the organisation, by the people who participate in it. Involvement is so important. It has become a part of our employees themselves. ISO 9001 is definitely our system.
General Director of the municipal company Aalter