Audit expert Joerdi Roels helps you ace your audit
Last updated:
3/7/2024
Most companies are already convinced of the enormous added value standards offer. And some are taking things a step further by opting for certification. But are the benefits of ISO certification really that great? "Absolutely!", confirms auditor Joerdi Roels with conviction. "Customers have more confidence in companies that are certified.
Certification strengthens a company's image as reliable, competent and socially responsible. And, of course, certification also conveys a sense of quality. Moreover, it speaks volumes about a company's working environment, with more attention being paid to the environment, safety, health and well-being of their employees – the result being higher employee satisfaction and loyalty."
There's no shortage of reasons to take the step toward certification. But first, of course, you need to get through those audits! Joerdi's tips will help you get on the right track. He's an experienced auditor, trainer and consultant at Quess, a firm with expertise in management systems.
As an auditor, Joerdi gathers objective evidence and tests it against the requirements of the relevant standards. "Internal and external audits play an important role in improving the performance of a organisation. They help identify and manage risks, improve processes, promote compliance with laws and regulations, and strengthen stakeholder trust."
An audit consists of four stages: planning and preparation, execution, reporting, and follow-up.
"First, I draw up an audit plan together with the organisation. We look at questions like: What is the purpose and subject of the audit? What investigation methods will be used? Then I gather information about the company and the subject to be audited. During the on-site audit, I collect objective evidence: I interview employees, study documents, and generally observe the organisation. This is how I assess whether the evidence meets the relevant standards and requirements. I then prepare an audit report of my findings and discuss the results with management and all stakeholders. After the organisation has taken measures to address any discrepancies, I follow up to see if the measures taken are effective enough."
Then request the NBN's e-book 'Certification for ISO management standards: roadmap to success'.
