Quality management: the key to a successful Organisation
Do you want a thriving business that attracts, retains and satisfies customers? And that responds optimally to their current and future needs? Then quality service is a must. How do you ensure that? Through a well-implemented quality management system.
Such a system is essential for any organisation. The Belgian standards committee NBN/I176 is therefore working hard to developinternational standards for quality management.
What is quality management?
Quality management aims to maximise the quality of a product, production process, service or organisation. A quality management system helps you achieve that.
Why is this important?
A quality management system improves every aspect of your organisation’s performance,
Because of this:
- meet customer requirements;
- comply with legal requirements;
- improve efficiency;
- increase productivity;
- communicate more effectively;
- increase employee satisfaction.