ISO 10008: Quality management - Customer satisfaction - Guidance for business-to-consumer electronic commerce transactions has been updated. The standard guides electronic business-to-consumer commercial transactions.
ISO 10008 guides you in implementing and maintaining an effective and efficient B2C ECT (business-to-consumer electronic commerce transaction) system within your organisation.
Or more simply, a system that helps your organisation sell your products or services online to consumers in an honest, transparent and secure way.
The focus here is on companies that offer and supply products and services directly to consumers, with the aim of improving consumer confidence in B2C ECTs as well as increasing customer satisfaction.
E-commerce makes things easy. Consumers can search and choose from a wide range of products and services, even across national borders. However, there is no personal contact and sometimes transactions lack the consumer protection you’re used to.
A B2C ECT system can be useful because:
This second edition has undergone some technical revisions and replaces its 2013 predecessor. The biggest change is that the standard is now:
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ISO 10008 helps you increase customer satisfaction within your ISO 9001 quality management system.
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